NFS Question
John Abreau
jabr at blu.org
Fri Aug 30 13:24:53 EDT 2002
pll at lanminds.com writes:
> Ahhh, it is a lifesaver, but the real trick is to *not* let your user
> base know about the snapshot feature. That way you can appear even
> more magical and mystical to them when you recover a file from 3 days
> ago within minutes of the request.
That's not my style. I don't see that as any different from the following:
...the real trick is to *not* let your user base
know how to change the paper in the laserprinter.
That way you can appear even more magical and
mystical to them when you "fix" the printer
within minutes of the request.
I generally find the biggest problem I have when I'm working is when I'm
trying to focus on a difficult problem, and I get interrupted by a stream
of trivial "emergencies" as people ask me to refill the laserprinter paper
or recover a file they just deleted.
Of course the printer wasn't part of my jurisdiction, and I'd refer them
to the office manager who actually was responsible for printers, fax
machines,
and office supplies. But anyone can refill the paper tray, and woth the
NetApp .snapshot directory, anyone can recover something they accidentally
deleted.
Before I installed the NetApp, I'd typicaly have a dozen file recovery
requests per week. After I showed the users the .snapshot feature, that
dropped to around 3 or 4 requests per month. It probably helped that the
users I supported were all developers and engineers.
--
John Abreau / Executive Director, Boston Linux & Unix
ICQ 28611923 / AIM abreauj / YAHOO abreauj
Email jabr at blu.org / WWW http://www.abreau.net / PGP-Key-ID 0xD5C7B5D9
PGP-Key-Fingerprint 72 FB 39 4F 3C 3B D6 5B E0 C8 5A 6E F1 2C BE 99
Some people say, "The enemy of my enemy is my friend."
I often respond, "When elephants fight, it's the grass
that gets trampled."
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 344 bytes
Desc: not available
Url : http://mail.gnhlug.org/mailman/private/gnhlug-discuss/attachments/20020830/ff371a09/attachment.bin
More information about the gnhlug-discuss
mailing list