Technical Support Specialist I

[brian]

I hope this isn't out of line, but we have the following position
available at our company.  I figured that someone on the list might be
interested, and/or know someone interested.


> > Access NorthEast, established in 1999, is a Network Service Provider
> > offering Internet Connectivity, Private Wide Area Networking,
> Hosting, and
> > Managed Collocation Solutions to Business Customers throughout New
> > England.  Because of our continued growth, we currently have the
> following
> > position available in our Hudson, MA support center:
> > 
> > Technical Support Specialist I
> > 
> > Primary Responsibility:
> > To provide support for customers LAN and WAN equipment, and related
> > software in a call center role.  The Technical Support Specialist I
> is the
> > primary point of contact for customers opening new trouble cases and
> > following up on existing cases.
> > 
> > Principle Duties:
> > 1. Responsibility for handling incoming calls and creating trouble
> tickets
> > in online system
> > 2. Troubleshoot technical issues and ensure that WAN and LAN
> equipment is
> > operating and configured properly
> > 3. Configure LAN hardware (routers, firewalls, etc) for shipment to
> > customer site(s)
> > 4. Escalate trouble tickets to senior techs as required
> > 5. Work with equipment at remote collocation sites as required
> > 
> > Qualifications:
> > 1+ years experience with LAN technologies (Ethernet, TCP/IP, email,
> ftp,
> > www, etc)
> > In-depth knowledge of desktop operating systems options and settings
> > Familiarity with Linux distributions and administration
> > Ability to speak with customers and define problems clearly
> > Ability to type greater than 20wpm
> > Reliable transportation
> > 
> > Candidates must be eligible to work in the U.S. without sponsorship 
> > 
> > Position will most likely require non-standard shifts, so
> flexibility in
> > schedule is required of candidate
> > 
> > Please email jobs at axsne.com with resume, salary requirements and
> date of
> > availability
> > 
> >