Mozilla.org - An Open Source possibility?

[Dan Jenkins]

Randy Edwards <redwards at golgotha.net> wrote:
> Subject: Re: Mozilla.org - An Open Source possibility?
> 
>> I've always seen that FOSS sites assume you already know what the product
>> is and can do.  FAQs usually never contain the question "WTF is this", 
>> which
>> one would assume is a FAQ.
> 
>    Here, here!  I wish I had a dollar for every time I picked up a clue 
> about a "gee whiz neato" toy from a mailing list or web site, only to 
> look up the toy and then wonder, "Okay, what does it do and should I 
> spend time learning about it?"
> 
>    Fortunately, as free software matures, I get the sense that there's 
> more of a trend of explaining things for newbies. (Thankfully!:-)

It isn't an open source issue only. I received a beta to test once.
It was a commercial, proprietary database-related application.

After several days struggling with it, I still couldn't figure out
what it was supposed to do. Except for a page of techno-buzz, the 
documentation did not exist yet as it was "only" a beta.

I submitted a scathing review of the beta to the manufacturer.
They gave me a Palm Pilot for the best comments on their product.
(Perhaps I was the only one to comment.)

-- 
Dan Jenkins (dan at rastech.com)
Rastech Inc., Bedford, NH, USA --- 1-603-624-7272
*** Technical Support for over a Quarter Century