Looking for an App for clipboard management...

[Paul Lussier]

Brian Chabot <brian at datasquire.net> writes:

> To give you an idea of the use I'm looking for... Imagine working in
> email tech support.  You have a few hundred emails to answer in a day
> and many of them are the same thing, like "How do I change my
> password?" and such.  You don't wnat to type each one every time.
> Opening/importing a text file is a few steps too many.  You want to
> click on a button and middle click in the document to insert the text.

It's called text files and emacs :)

C-x i foo.txt C-c C-c (assuming a response to an e-mailed FAQ :)

Seriously, why not just have a bunch of text file boiler plates that
you can quickly include into whatever and be done with it?  Why does
it need to be something that you have to "point'n'click" at?

Create a directory and name each file appropriately, then include the
correct one(s) in whatevever document you need.  If you're replying to
an e-mail, it's a lot faster from within your e-mail client to quickly
include something than it is to go and point'n'click something outside
that app.  Simple text files that can be included are completely
cross-platform, and can be used from inside almost any application,
e-mail client, web browser, etc.

Any graphical thingy you find will likely not be quite as flexible,
and will require some manual intervention anytime you need to add a
new file to the mix.  Additionally, if you're dealing with inbound
e-mail asking FAQs, you can configure procmail to autorespond for you
and auto-append the appropriate text file.  If you're using something
like RT for a ticketing system, it too can be configured to respond in
a similar manner.

Even if you're talking about a small help desk environment, it's
probably easier and faster to train a small staff that "all the
templates are <here>" and to just include them than it is to find one
app that everyone will use and like.

-- 
Seeya,
Paul