IT Documentation Engine for Non-Geeks?

[Bill McGonigle]

Does anyone have recommendations for documentation engines for 
non-geeks to track IT stuff?  For example, Bob, Mary and Joe in 
Marketing use the shared IMAP account 'marketing' to handle e-mails.  
There needs to be a place that those three folks can go look up what 
the password is for the account, but have it access controlled.  They 
should be able to create this bit of information themselves.

It doesn't need to be highly structured like IRM, and RT isn't the 
right tool in this case.  Bugzilla is right out.

I'm leaning towards a Wiki but would welcome other suggestions.  If a 
Wiki is the right tool - does anyone have a feel for which Wiki 
[syntax,structure] is easiest for the average user to learn?  As much 
as I like the GNHLUG Twiki, that's not it, it scares people from _this_ 
group away.  Kwiki has worked well for me in the past but I'm open to 
other suggestions.

Thanks,
-Bill

-----
Bill McGonigle, Owner           Work: 603.448.4440
BFC Computing, LLC              Home: 603.448.1668
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