Change Management System

[klussier at comcast.net]

 -------------- Original message ----------------------
From: Bill McGonigle <bill at bfccomputing.com>
> On Feb 21, 2006, at 17:44, klussier at comcast.net wrote:
> 
> >  Someone puts in a feature request/change that can be catagorized, 
> > e-mails are sent to the people that need to approve it, they go to the 
> > web page and approve or deny said change/feature request.
> 
> Bugzilla or RT could be configured to do this.  I haven't worked with 
> RT approvals yet.

RT's approvals are OK, but not quite what I need. I need something that requires a chain of people to approve. For example, request comes in and development manager is asked for approval. If they approve, it its sent to VP for approval. If they approve, it is sent to CTO for approval. If they approve, it is sent to CEO for approval. 

RT basically just creates a ticket and the original request requires the parent ticket to be resolved before the request ticket can be closed. 

Thanks,
Kenny