SugarCRM

[Dan Coutu]

Now that I have another couple minutes I probably ought to actually 
answer the questions directly. I've tinkered with SugarCRM but not 
enough to really comment. I've seutp Vtiger for a client though and so 
here are my responses in relation to Vtiger:

Ben Scott wrote:
>   Things I'm especially interested in:
>
> * People who have actually used it for real
>   
My client is a hardware sales/repair shop. They specifically asked for 
Vtiger because it seemed to have better support for trouble ticketing 
operations.
> * How hard is it to get up and running (both install and initial data
> population)?
>   
It was pretty trivial. 15 minutes and it was installed and running. Data 
entry happened as work came in so it wasn't tedious.
> * Is it maintenance free, or touchy and needy?
>   
After I installed it, a few months ago, I've not needed to do a thing 
with it.
> * Do people like to use it?
>   
Yes, but they ended up wanting even more features than it provides. So 
they're now looking around for a solution that is a closer fit to their 
work flow model.
> * How does it work in a world used to MS Windows, Office, etc?
>   
Apparently fairly well. The client is really a Microsoft shop although 
they do have a little understanding of Linux. I'm managing the Linux 
server though so they don't get into any of the nitty gritty of running 
Linux. They readily figured out how to use Vtiger. I heard no gripes 
about it being 'weird' to use.

Dan