Cell Phone question, maybe not linux specific?

[Ben Scott]

On 9/23/07, Brian <brk-gnhlug at karas.net> wrote:
>>> I doubt that even Verizon is that incompetent.
>>
>>   You don't know Verizon as well as I do, apparently.  :-/
>
> You mean you know the actual people and process behind their handset
> selection and provisioning?  Or, do you just mean your knowledge of them
> as a consumer of various services?

  More the latter than the former, but neither is strictly accurate.
I've been dealing with Verizon at various levels for 15+ years, in
roles including residential subscriber, business subscriber, BBS
sysop, network operator, IT consultant, and outside observer.  I've
dealt with a large number of service types, subscriber locations, and
Verizon offices, departments, and people.  As with any large
organization, you get tremendous variations in the people you deal
with, but Verizon definitely has an institutional culture which favors
customer disservice and a general lack of clue.  So I have no problem
believing in any level of incompetence from Verizon.  For the record,
I have no knowledge of the specifics of this situation, in case that
wasn't sufficiently obvious.

  I find the following illustrates Verizon's institutionalized
incompetence fairly well:

http://verizonmath.blogspot.com/

  YMMV.  IMO.  FWIW.  HAND.  xkcd.

-- Ben