Keeping track of all this IT crap

[Bill McGonigle]

On Jan 31, 2008, at 21:10, Greg Rundlett wrote:

> The
> first one on the list (IRM  http://irm.stackworks.net/) looks
> promising although I don't have first hand experience with it.

My experience is limited to setting it up for a client, but it was  
straightforward enough to do that and they haven't complained about  
it since.  I think they're even using it. :)

IRM also wants to be a trouble-ticketing system and a FAQ system, and  
I don't think it excels at either.  They were using it for FAQ's,  
linking to MediaWiki more complex than a simple Q/A and using RT for  
ticketing.   I have on my list todo sometime to explore SNMP auto- 
configuration with IRM.  It's there, just requires configuration, but  
more significantly client-side configuration.  I don't think it's  
going to be OpenView, but perhaps good-enough.

-Bill

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