nslookup alpine-usa.com

[fdiprete at comcast.net]

 -------------- Original message ----------------------
From: VirginSnow at vfemail.net
> > From: fdiprete at comcast.net
> > Date: Wed, 10 Sep 2008 20:01:30 +0000
> 
> > I can't wait to call comcast so that they can tell me to reboot my pc. or 
> click the start menu.
> 
> > This morning they asked me to open a DOS window and run traceroute because 
> nslookup failed.
> 
> Wow, I didn't know their tech support was that competent.
> 

They're not. Somebody must have updated the tech support script script.

> I had RDNS trouble with a comcast connection (DHCP pulled an IP fine
> but a reverse DNS lookup on it failed).  *I* told *them* to open up a
> DOS window and run "nslookup" and they told me they couldn't do it.
> 
> Go figure.

CS rep told me their pc's are locked down hard. I'm inclined to believe it.
I've seen this sort of thing at other old bloated companies.
How to provide better support: remove support tools from the CS rep's pc's.
Very Dilbertesque.

> 
> Incidentally, the way I solved the problem was cosmically ironic: I
> changed the MAC address of my WAN NIC to C0:11:CA:S1:S0:CS (hacker
> type for "COMCAST SUCS"), and the IP I got had the proper PTR
> record. :)

This is now on my whiteboard.

I did pretty much the same thing and can route to Charter's dns servers again.

BTW - the answer from comcast was "we do not support this - call your router vendor"

It's ComCraptic!


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