OT? Shipping issues?

[Alex Hewitt]

Jerry Feldman wrote:
> On 03/24/2009 10:29 AM, Alex Hewitt wrote:
>>   The corner mailbox place just called to let me know that Fedex 
>> won't honor my damage claim. They say "wasn't packed properly". So 
>> much for using factory supplied cartons. Kind of an expensive way to 
>> find out that is the insurer and the shipper are the same entity, 
>> you're going to get hosed. Cost me $350 in parts plus $40 for the 
>> nasty shipping and doesn't include anything for all the wasted time.
>>   
> I learned a while back that it is the shipper that is responsible for 
> filing claims. We had a couple of cases where UPS failed to deliver 
> some stuff to my wife (for her ebay store). Our regular driver told 
> her that the substitute driver probably left it at the wrong address. 
> My wife then started to file a claim, and was then told that the 
> shipper must file the claim. She contacted the shipper who did file 
> the claim, and refunded the money to my wife. If you can get the fedex 
> documents, try to file a claim on the manufacturer. Certainly, FedEx 
> would be responsible if they mishandled it, but if the item was 
> shipped in improper packaging, then it is the shippers fault, not Fedex.
>
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>   
Yup. Fedex took the claim but then said that the shipper (in this case 
the Mailbox place on the corner) needed to file the claim. The shipping 
carton was the one provided by Antec. The box was a heavy corrugated 
carton with foam inserts to cushion the computer case. The damage was 
more or less a crushing with the case buckled along the vertical axis. 
It would take quite a bit of force to buckle a rolled steel case but 
they managed to do it. The internal damage as noted previously was 
turning a hard drive into a missile. Again the hard drive was ripped out 
of the caddy that contained it. The caddy used a spring mechanism to 
hold the drive into the drive bay. You need to squeeze the steel strips 
on either side of the drive to pull it free from the drive bay. If you 
tried to do this by pulling on it you would have a tough go.

-Alex

P.S. The destruction of the system was a two step process. Some damage 
as it made it's way to Florida and then heavy damage on the way back 
stopping somewhere for inspection. The Mailbox person used to work for 
one of the big shippers and said that once a package has a "Damaged" 
label placed on it you can expect much rougher handling because the 
logic is "It's already damaged so what the hell". I would have been 
ahead of the game if I had not filed a claim and the system would be in 
use right now because it booted and ran when it got to the customer.