Thinkpad repair?

[Ken D'Ambrosio]

I should probably pipe up here.  I've noticed two schools of thought that, on
the face of things, seem to describe two different customer experiences:
dissatisfaction at having to pay a diagnostic fee for no actual service, and
satisfaction at being able to drop off a laptop and have it worked on by
certified personnel in a quick, professional, and timely manner.

Alas, "that's the way it works."  Small computer shops can't really afford to
have people drop stuff off so that they can turn around, tell them it'll cost
$200 to fix it, and have the customer decide to go and blow $350 on that laptop
they saw advertised over at Staples.  In the words of Heinlein, "TANSTAAFL." 
SOMEONE -- be it the customer, or the shop -- is paying for techs to diagnose
equipment.  Diagnostics fees -- usually waived if services are asked for -- is
a way for small shops to not be taken advantage of.

As for Computer Hut (http://www.thecomputerhut.com), it is a long-established
NH business, though relatively recently moved from their digs on Elm St.  I can
vouch for them, as, yes, I worked there back in '93.  And, unlike big shops,
turnover is incredibly low; indeed, the lead tech now is the one who started
when I was there, and he's got more certifications than you can shake a stick
at.  They are not free -- make no mistake, they're there to make money -- but
they will offer you professional service with certified technicians.  They also
do a wiz-bang job on office printers.

-Ken

On Sat, 15 Oct 2011 14:03:33 -0400 "Jon \"maddog\" Hall" <maddog at li.org> wrote

> When I bought my Lenovo Thinkpad W510 through ebay, it was still under
> warranty, but one of the LED backlights was not operational, which left
> a dark spot on the screen.
> 
> I took it to this Lenovo warranty service provider:
> 
> Computer Hut of New England, Inc. 358 Main Street, Suite 2 Nashua, NH,
> 03060 Tel: 603-889-7625 Distance: 11 Miles
> 
> and they were quick and professional about repairing it.
> 
> Since it was under warranty I do not know how much it would have cost to
> repair it otherwise, but I am sure if you call them they could tell you.
> 
> Joshua, with the list of things that you wish to repair, it might be
> easier to buy another whole X60 off ebay and use the two to make one
> completely good system.
> 
> md
> -- 
> Jon "maddog" Hall
> Executive Director           Linux International(R)
> email: maddog at li.org         80 Amherst St. 
> Voice: +1.603.673.7875       Amherst, N.H. 03031-3032 U.S.A.
> WWW: http://www.li.org
> 
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> 
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