CRM?

[Ken D'Ambrosio]

Hey, all.  My wife's taken a new(ish) job, and is the tech pubs manager 
at a company in upstate NY.  (She's 100% WFH with occasional visits to 
company offices.)  And they really need a way that "customers" -- both 
internal and for-real paying customers -- can interact with their 
documentation, access files, and file tickets.  Salesforce is the biggie 
here in CRM-land, of course, but it costs a boatload, and, for what she, 
specifically, is doing, is likely overkill.  If you've had exposure to a 
CRM solution, AND a vendor that can offer support, I'd be happy to pass 
suggestions on.  Open Source is winning, but the key "feature" is 
someone who can hand-hold during install, and be available post-install.

Thanks!

-Ken