[Gnhlug-jobs] Peter Baldwin seeking position in network ops

[Michael ODonnell]

 (MO'D posting for Peter Baldwin - I believe
  he's open to related opportunities, as well. )


BRIEF:

 RESUME: Peter Baldwin      978-649-1209      Peter.Baldwin2 at verizon.net

 =============================== Profile ===============================

  Network/data center operations specialist with management experience.

  Proven ability to analyze and resolve networking and data transmission
  problems in dynamic environments.

  Excellent customer relations and team building skills.

 ========================== Technical Skills ===========================

                        Cisco Routers / Switches
                Frame Relay / SONET / T3 / T1 / Ethernet
                    BGP / RIP / OSPF / Static routing
                     Netcool and Spectrum monitoring
                          CompTIA A+ certified

 ======================= Professional Experience =======================

 Genuity Solutions, Woburn, MA                         (Nov1998-present)
  Manager, Network Operations Center(NOC), Managed Connectivity Services

    Manage resolution of all severity 0 level events; includes
    briefing upper management and coordinating repair actions with
    other groups.

    Serve as primary customer contact; responsible for keeping
    customers fully informed and satisfied with Genuity service;
    on-call 24x7 to handle escalations for critical issues both
    on Genuity's backbone and for end-user troubles; act as team
    technical leader for all escalated issues.

    Develop/enforce aggressive escalation policy with vendors.

    Develop NOC SOP and standardized ticket formats; ensure all
    work follows change plans with minimal impact on customers;
    participate in development of new standards for streamlining
    hand-off of customer from Provisioning to Sustainment groups;
    ensure all MTTR (Mean Time To Repair) targets met by NOC staff.

    Ensure all NOC staff members are trained and qualified to
    configure and troubleshoot all devices on the backbone and
    in end-user locations; help staff members obtain skills and
    recognition necessary for advancement from the MCS group into
    Genuity engineering and design groups; develop quarterly
    incentive targets for staff, then advise and assist in
    reaching those goals.


 The Internet Access Company, Bedford, MA            (May1997 - Nov1998)
  Network Operations Center Analyst

    Oversee all servers (News, Web, Mail, DNS and Legato-backup)
    on TIAC backbone; monitor network performance.

    Ticket all internally and externally reported outages;
    initiate and manage repair actions; schedule/dispatch field
    technicians to customer and PoP sites.

 ============================= References ==============================

  (Available upon request)