[Gnhlug-jobs] Wanted for hire: Linux Support and Pre-sales specialist

Paula Hunter paula.hunter at collax.com
Thu Aug 17 15:45:45 EDT 2006


Location: Bedford/MA
The Company
Under the motto "Collax - Simply Linux" the company offers, as the core of a
computer network, a Linux-based server solution (with or without hardware)
for departments and subsidiaries of small and medium-sized enterprises. The
software solution turns any PC into a multifunction server combining all of
the main administration, communication and security and enables easy, secure
and cheap server administration through one Web GUI. Collax has recently
opened its US headquarters, and has two German subsidiaries - in
Ismaning/Munich and in Freiburg.
Your Tasks
*	Customer Support via phone, fax and email for user, reseller and
partners of all Collax products 
*	Analyzing and problem solving via remote-interaction and phone 
*	Collaboration with the German support team, product management and
development team 
*	Maintenance of customer database and server tools 
*	Management and documentation of requests and customer complaints 
*	Analyze market and customer information 
*	Reports and evaluation of bugs and product performance 
*	Reports and collaboration with Management team 
Your Profile
*	Min. 2 years work experience in similar position 
*	Good knowledge in network, firewall and security software, open
source technologies and components as well as in MS-Windows operating system

*	Knowledge in LAN/WAN technologies, Unix, DNS, DHCP and LAN switches 
*	Friendly and outgoing personality 
*	Results-oriented working habits and able to work under customers
pressure 
*	Motivated and committed 
*	German language skills is an advantage
Our offer
*	2-4 weeks initial skill adaption training of all Collax products
with the product management team in Freiburg / Germany 
*	Collaboration in a dynamic and expanding international IT-company 
*	Challenging and trend-setting projects 
*	You will join a team of motivated and committed colleagues 
*	Being part of something truly great 
 If you are interested in the position, please send inquiries to:
hr at collax.com
www.collax.com
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