[gnhlug-jobs] Job Opening: Technical Operations Analyst

[Jefferson Kirkland]

Hello, everyone:

This is a position with JPMorgan Chase and is located in Lowell, MA.  The
job description is below.  If you would like to apply for this position, you
will need to go to http://careers.jpmorganchase.com and should apply to job
requisition 110017913 — Technical Operations Analyst.

Please note:  While the description below (which comes from the posting on
the above website) mentions the position is 3rd shift, there are actually
two positions available, one of which is swing shift (which the hours would
be somewhere around 11am to 8pm, give or take).  If you have any questions,
please let me know.


Job Description:


Treasury & Securities Services (TSS) is a global leader in custody,
securities lending, fund accounting and administration, as well as in
treasury services. TSS supports the needs of institutional clients worldwide
and is one of the top three providers in both of its businesses: Treasury
Services (TS) and Worldwide Securities Services (WSS).

Treasury Services is one of the largest cash management providers globally.
Services include payments, collections, trade finance, investment and
information services to help treasurers manage working capital and
liquidity. The business ranks first in U.S. dollar clearing, processing wire
transfers daily.



Provide direct hands-on support of all critical application processing
within this significant application environment.  Prevent issues from
impacting clients via proactive monitoring, automated alerting, and
improving operational procedures.  This position will provide the following
production application support activities, including application monitoring,
application turning, production metrics, problem resolution, release
management, remediation of information risk gaps, disaster recovery testing
and project management as necessary. Minimize the adverse impact of
Incidents and Problems to the business that are caused by production issues
and prevent recurrence of incidents relating to those issues/errors.
Contribute to root cause analysis of Incidents and initiate actions to
improve or correct the situation.  Perform detailed analysis of all
production incidents and provide specific technical recommendations for
improvements.  Add value to ongoing improvement initiatives within a complex
network of dedicated support professionals.



*Specific Tasks:** **Essential Skills:*

   - Solid experience with the direct supervision of distributed systems
   production support.
   - Knowledge of Core Cash applications - Specific to File Management
   Services.
   - Software/Infrastructure product knowledge e.g. webMethods, java,
   Oracle, Unix/Linux (including scripting and utilities), File Transmission
   Protocols (SFTP, FTPS, AS2, HTTPS, NDM), IP Networking, Transport and
   Payload Encryption and Key Management (PGP, SSL/X509 & SSH).
   - Experience with Project and the Software Development Life Cycle
   processes
   - Banking system and related regulatory/compliance experience.
   - Technical problem investigation and resolution skills.
   - Crisp documentation skills.
   - Extended direct/on-call availability.



*Preferred Skills & Experience:*

   - Experience in testing complex financial & banking applications.
   - Knowledge and experience in Technology including various architectures,
   languages, tools and applications.
   - Willing to take ownership, and able to independently drive initiatives
   to sensible conclusions.
   - Able to stay independent, make trusted and unbiased judgments even
   under controversial circumstances.
   - Proven analysis, data management and reporting skills.
   - Good interpersonal skills.
   - Team player.
   - Influence and negotiation skills.
   - Have a positive approach to work and to fellow team members.
   - Excellent organizational skills.
   - Superior attention to detail.
   - Ability to absorb & present complex ideas quickly & accurately.
   - Ability to provide solutions to a tight deadline.
   - Ability to remain motivated
   - Good prioritization and time management.



*Education and Experience:*

   - Minimum of 2 years direct production support experience.
   - Exceptional communication/escalation skills.
   - An ideal candidate will have several years work experience for large
   financial firms.
   - Understanding of Financial and Banking applications or related business
   experience
   - Language Requirements:
   - Comfort with working/speaking directly with any individual from diverse
   International backgrounds.

***Please note this position is for 3rd shift work Monday through Friday
11pm - 8am***


JPMorgan Chase offer an exceptional benefits program and a highly
competitive compensation package.



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer
M/F/D/V





   - Perform 1st line support for application and platform issues.
   - Triage issues and tickets, facilitate root cause determination.
   - Identify weaknesses, gaps and opportunities for improvement.
   - Provide high-availability Primary Support [24/7 rotational] for the
   Host to Host (Access Direct) platform within TS Client Access.
   - Liaise with AD, BSA, QA, and associated Technology/Operations Teams to
   understand all application layer functions and related downstream processing
   components in order to increase platform stability and realize operational
   efficiencies.
   - Provide daily/direct support for meeting all processing SLAs.
   - Manage and review all production incidents. Perform research, analysis
   and summarized reports/information for further senior review.
   - Work with clients to help them through the credential management
   process.
   - Work with clients to diagnose and correct communications issues across
   all supported protocols.




Regards,

Jeff Kirkland
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