Ticket tracking/help desk software?

Jeff Macdonald jeff.macdonald at virtualbuilder.com
Mon May 5 20:57:23 EDT 2003


I believe RT 3.X came out within the past month....

On Mon, 2003-05-05 at 16:02, pll at lanminds.com wrote:
> >Ken D'Ambrosio wrote:
> >
> >>Yah; I'd already looked at RT -- I can't remember what turned me off to
> >>it, but you mention needing to create a web front-end for users to be able
> >>to submit tickets; from that, I'm assuming one isn't included, which
> >>definitely would have nixed it in my book.  Is a front-end easy to write?
> >>(I guess what I'm really asking is, is the database schema easy to
> >>understand, or do I risk corrupting it by making my own ad-hoc
> >>modifications?)
> 
> How long ago did you look at it?  The 1.x interface wasn't that 
> great, usable, but not great.  2.x is supposed to be vastly better, 
> and I hear Jesse's working on the 3.x series.
> 
> I've used RT (1.x) in several places, and always thought it was great.
> AFAIK, it does everything you're looking at doing, and more.
-- 
Jeff Macdonald <jeff.macdonald at virtualbuilder.com>
Into birding? Visit http://www.migratus.com
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