Customer support job opening

[Brian]

I'm currently hiring/interviewing people for this position, which might be
of interest to some on the list:

http://jobsearch.monster.com/getjob.asp?JobID=32217681&AVSDM=2005%2D07%2D20+
13%3A09%3A49&Logo=1&q=TIZOR&cy=US


This position requires continuous customer interaction, primarily by
telephone and email. The successful candidate must have excellent customer
service and trouble-shooting skills, including written and verbal
communication skills, and must be able to manage multiple high-priority
tasks. Support Specialists often configure equipment for testing and
educational purposes, and to determine how to best implement customer
requested functions. This position requires scheduled after-hours on-call
responsibilities.

Responsibilities:
- Provide support for existing base of deployed products
- Install and configure equipment in new accounts throughout North America
and Asia/PAC
- Track issues reported by customers through to final completion
- Capture feature requests and feedback from customers, and provide this
data to Product Manager
- Conduct product demonstrations and training seminars to customers
- Maintain relationships with key accounts


Requirements:
- Strong understanding of LAN/WAN technologies and products
- 3-5 years of product support experience
- Demonstrated ability to work independently
- Strong understanding of Linux
- Knowledge of popular database platforms (Oracle, MSSQL, DB2, Sybase, etc)
and SQL queries
- Admin-level experience with Windows
- Network security experiences, including familiarity with firewalls, VPNs,
and SIM products

This position reports to the Manager of Customer Support and Technical
Services

If you apply, reference GNHLUG in your email so I know it's you :)