Ticketing System Suggestions

[Thomas Charron]

On 11/23/05, Travis Roy <travis at scootz.net> wrote:
>
> > Sounds like you described RT.  What's wrong with it?
> The interface isn't really working out for us.. it's got to much "stuff"
> going on once you login. So the bosses are bitching about it and not
> using it. Because they're not using it the tickets get out of control
> since they never get closed properly.


  How would you provide this functionality via email without a web
interface?  I do understand RT, it's like a UI written with the requirement
that it operate like a shell does..  ;-)  One I've seen people like, and
looks purty, is http://ruqueue.rutgers.edu/.  Go to freshmeat.net and search
for 'Ticket' and you'll see a billion.

  Thomas
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