Ticketing System Suggestions

[Tom Buskey]

On 11/23/05, Travis Roy <travis at scootz.net> wrote:

> Because they HATE the interface they refuse to use it and rather then
> check the website they call, usually requesting every little detail.
>
> I'm trying to get them to knock that off, but it's not going to happen
> with RT.



 I'd wager that they're going to hate any ticketing system you come up with
and are going to call the you rather then checking the website.

Some users will use the web, some will use email, some will phone and some
will walk over.