Ticketing System Suggestions

[Bruce Dawson]

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I've used GNATS (http://www.gnu.org/software/gnats/) for several
projects. It specifically works via email, and has an external web
interface.

I'm not sure if it matches your definition of simple or not, but it is
easily customized, so you can remove fields that are considered "too
complex".

- --Bruce

Travis Roy wrote:
> We've been using Request Tracker for close to a year now, but it's not
> really working out for us. Can somebody suggest something, here are the
> requirements.
> 
> Must be SIMPLE and easy to use. The less complicated the better.
> 
> Must work with email. As in you don't -need- a web interface.
> 
> Separate queues would be nice, but not required
> 
> Mostly stuff would happen via email, the web interface would be more for
> looking up history on tickets.

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