Email based trouble ticketing system

[Bruce Dawson]

In the past, I've had success with GNATS 
(http://www.gnu.org/software/gnats/). So far as I know, the clients 
haven't had a need to upgrade to later versions. It works with email and 
web based submissions.

--Bruce

Travis Roy wrote:

> Does anybody know of a good email based trouble ticketing system.
>
> We currently use Request Tracker, but it has some limitation. One is 
> that when you reply to a customer if you don't do it within the 
> ticketing system it usually generates another ticket.. And when our 
> CTO does most of his stuff via his blackberry now, that's a lot of 
> tickets.
>
> It doesn't need a web interface at all, but one would be nice for 
> reporting.
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