Email based trouble ticketing system

[Brian]

You could use the one I wrote at my last company, but it would be easier to
just adapt RT accordingly, rather than start all anew. 

> -----Original Message-----
> From: gnhlug-discuss-admin at mail.gnhlug.org 
> [mailto:gnhlug-discuss-admin at mail.gnhlug.org] On Behalf Of Travis Roy
> Sent: Tuesday, September 13, 2005 4:44 PM
> To: GNHLUG mailing list
> Subject: Email based trouble ticketing system
> 
> Does anybody know of a good email based trouble ticketing system.
> 
> We currently use Request Tracker, but it has some limitation. 
> One is that when you reply to a customer if you don't do it 
> within the ticketing system it usually generates another 
> ticket.. And when our CTO does most of his stuff via his 
> blackberry now, that's a lot of tickets.
> 
> It doesn't need a web interface at all, but one would be nice 
> for reporting.
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