Management Decisions (Was: Re: Email based trouble ticketing system)

[Brian]

RUN! 

> -----Original Message-----
> When we upgraded to the newest version of imail they changed 
> the webmail interface and we went through weeks of "but this 
> is different".
> 
> What I'm hoping to do is setup something in tandem where mail 
> gets delivered to the new server and gets passed on to imail, 
> then when I'm ready I can just "flip a switch". Lack of spare 
> hardware is a problem for this, as is the need for something 
> with a lot of the same features. 
> OpenGroupware looks good, but I have never used it. Then 
> there's the whole retraining part of it.
>