Management Decisions (Was: Re: Email based trouble ticketing system)

[Benjamin Scott]

On Sep 14 at 6:59am, Travis Roy wrote:
> What I'm hoping to do is setup something in tandem where mail gets delivered 
> to the new server and gets passed on to imail, then when I'm ready I can 
> just "flip a switch".

   To improve upon that idea: After testing and everything, put the new, better 
system in production as the MX and mailbox host and webmail and so on.  Host 
new mailboxes there.  Move mailboxes for clueful people there.  Leave the 
Ifail server running, but only as a "legacy interface" for the Luddites. 
Have it accept mail as <legacy.example.com> or whatever, and rewrite outgoing 
headers.  Luddite mail gets forwarded to it, they send mail from it, but it 
isn't used for anything but them, and doesn't talk directly to the world.  If 
it goes down, it only hurts them.  Luddites can be moved over on a 
user-by-user basis, amortizing the support cost.  If the bean counters 
complain about costs, point out that it's the bean counters' own inability to 
accept change that is creating the costs.

   You might want to be more diplomatic about it then me, tho.  ;-)

   "What evil shall I do today?" -- Pitr @ UF

-- 
Ben <dragonhawk at iname.com>