Software search

[klussier at comcast.net]

-------------- Original message -------------- 
From: mike shlitz <mshlitz at yahoo.com> 

> Hi, 
> 
> I'm interested in recommendations/opinions of two 
> types of software, something that can be used to 
> generate "trouble tickets" 

I usually suggest RT (Request Tracker). It's a very good CRM system that has web, email, and phone interface (if your phone system is Asterisk :-)

> and another that can take 
> log data from server/network feedback and arrange it 
> into a nice report format suitable for sending to a 
> customer. Any advice or caveats would be greatly 
> appreciated. 

It depends on what you mean by format suitable for ... a customer'. I generally like my logs just as they are in syslog. But, you can always look at logcheck, BB, MRTG, or any other server/network monitoring tool that will produce reports.

C-Ya,
Kenny
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