Why I Dislike Sagonet

[Christopher Schmidt]

On Fri, Jan 20, 2006 at 10:37:34AM -0500, Christopher Schmidt wrote:
> http://www.webhostingtalk.com/showthread.php?t=479355
> What finally pushed me over the edge.

And if I wasn't pushed before, I am now. After posting this (about an
hour later), my server was turned off.

I called the billing department, and after being shunted to voicemail
twice, I got a manager on the phone. She told me that the reason my
server had been turned off was because I had posted that rant in the WHT
forums. Access to my server would not be restored under any
circumstances, including to retrieve my data that they were hosting,
because "You should have had backups." (As it happened, I did have
backups, but they were about 2 weeks old: lots of people store big files
there temporarily, so backing up is an ardurous process.) "Now you'll
learn that these actions have consequences", I was told.

After two hours of the server being down, as I was trying to move things
over to my home linux box to act as *some* kind of buffer against the
server which hosts a number of people's email being completely down...

The server came back up.

Checked the billing page -- my bandwidth allotment has been increased.

I still have no information from Sago about the situation, and am
currently just doing my best to get the data *off* the server so I can
set up with the new Crucial Paradigm server ASAP.

I don't know if someone realized that they screwed up bigtime, or what,
but I will never ever use Sago again, and as soon as my data is safe,
I'll be posting as far as I can to as many people as I can to not touch
Sago with a 10 foot pole.

Hopefully the server will stay up long enough to get the data off.

-- 
Christopher Schmidt
Web Developer