Keeping track of all this IT crap

[Ben Scott]

On Feb 1, 2008 8:51 AM, Paul Lussier <p.lussier at comcast.net> wrote:
> >   RT doesn't do what I asked for at all, does it?  :-)
>
> Not really, though you could coerce it to if you really wanted to.

  Well, yah, I could write my own if I wanted to.  :)  If I had that
kind of free time I wouldn't be looking for software to automate
things.  :)

> Google yes, freshmeat isn't so bad.  Go to Freshmeat, search for RT,
> click on the list of categories RT is tagged as that make sense, look
> at the much smaller list of similar but different things that are
> appropriate, find something that works, then ask here about it...

  Or just skip to that last step there.  ;-)

On Feb 1, 2008 9:07 AM,  <VirginSnow at vfemail.net> wrote:
> Ben, Is there any reason you couldn't do this with a set of Prolog
> rules and use a bunch of facts as your database?

  Several.  "I don't know anything about Prolog" comes to mind.  :-)

On Feb 1, 2008 10:00 AM, Bill Sconce <sconce at in-spec-inc.com> wrote:
> There's a lot to be said for a whiteboard.

  Indeed.  Or plain text files.  I've gotten along pretty well with
just lots and lots of plain text files so far.  Every
issue/case/ticket gets a text file its own, name based on the date.
Every piece of equipment gets a text file.  Users get text files.
They're self-documenting, don't need special software, work on any
platform, can be accessed remotely, extend easily, and so on.  But
like I said, I'm starting to need more than they can deliver.  I'd
need a whiteboard about 5000 feet long, and a team of six to keep it
updated.  :)

-- Ben