OLPC Crisis: Customer Data Lost

[Bill McGonigle]

On Jan 24, 2008, at 18:19, Kristian Erik Hermansen wrote:

>
> I believed that it was illegal to charge credit cards unless you have
> actually shipped the product to the customer.  At least, in 2003 when
> I first built ZeroToys.com for a customer, that was the merchant
> account's policy.  We were not allowed to charge the customer's credit
> card until shipment.  Doing so would otherwise be against the law...


I'm not going to pretend to be a non-profit lawyer, but I believe  
there's a difference between a merchant transaction and an NPO  
donation, OLPC being the latter.

It's not dissimilar to your getting a totebag from NHPR 6 weeks after  
you made a pledge.

In both cases I believe donation rates would only be improved by good  
'customer' service.  I'll stop before I get off on a rant about  
People's Radio Network's DoS method of fundraising. :)

-Bill

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