Not your father's OTRS.

[Benjamin Scott]

On Tue, Feb 8, 2011 at 6:58 PM, Ken D'Ambrosio <ken at jots.org> wrote:
> If you've been pondering a
> ticketing system, I strongly suggest kicking the tires on OTRS -- but be
> sure it's v. 3.x or higher.

  Anyone here care to comment on OTRS vs RT (Request Tracker)?

  "trouble ticket system" has been on my work to-do list for two
employers now.  I have gotten as far as deciding the two big FOSS
players were RT and OTRS.  I've never had time to research a
comparison.  Shared thoughts would be much appreciated.

-- Ben