Not your father's OTRS.

Joseph Smith joe at settoplinux.org
Tue Feb 8 21:01:21 EST 2011


On 02/08/2011 06:58 PM, Ken D'Ambrosio wrote:
> Hey, all.  We've used OTRS as our ticketing system for quite a few years;
> finally, its overall fugliness made us switch to GLPI sure looked nice,
> but lacked some features.  If you've ever used OTRS, you'll know It Does
> Everything.  The primary problem (IMHO) was that it was
> almost-but-not-quite user hostile.
>
> Well, the new version is out, and DAMN, but did it get a facelift.  3.x
> looks -- and acts -- nice.  A truly pleasant interface, much easier to
> look into tickets, deal with them, etc.  If you've been pondering a
> ticketing system, I strongly suggest kicking the tires on OTRS -- but be
> sure it's v. 3.x or higher.
>
> -Ken
>
>
Wow I am impressed. It makes our ticketing system look like dwarf :-)
-- 
Thanks,
Joseph Smith
Set-Top-Linux
www.settoplinux.org


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