FairPoint DNS hijacking?

[Jim McGinness]

We signed up for Fairpoint DSL on our home line (already had it on a different line, but our hope is that we could discontinue the old one once the new one was working satisfactorily).

New service, new Westell 7500 modem/router...

When first connecting, the Westell does the DNS redirect thing to a page that looks a lot like the one you're reporting. They want you to log in with a "supported" browser and OS so you can run an "fpinstall" program that ties your modem to your phone line and removes the built-in block/redirect. I also installed Fairpoint DSL at our place in Maine a few weeks ago and, on that line, the "fpinstall" action was performed by an installation program that came on a CD in the box with the Westell.

Done once, I have the impression you should not have to do it ever again unless you reset your modem to factory defaults.

I'm afraid that doesn't provide much light on why it was happening to you on Sunday.

 -- jmcg

On Dec 9, 2012, at 17:33, Joshua Judson Rosen <rozzin at geekspace.com> wrote:

> Anyone else experience FairPoint DNS hijacking, this evening?
> 
> Between about 16:00 and 17:00, I got home from the mall and noticed
> that all of my DNS lookups had started returning 10.255.255.10,
> which was (and, apparently, *still is*) a webserver serving one page,
> which reads:
> 
>                         [FairPoint logo]
> 
>        Welcome to the FairPoint Broadband Service web page.
>        As part of our commitment to provide superior service
>        we are improving the security of your broadband connection.
> 
>        As such, you have been redirected to the FairPoint Communications
>        broadband service page to install a security update.
> 
>        We apologize for the inconvenience, but your Web Browser (Chrome)
>        and Operating System (Linux) are not currently compatible with
>        the DSL Security improvement process.
> 
>        If possible, please re-open this page on a Windows XP, Vista or
>        Windows 7 PC using Internet Explorer.
> 
>        If that is not possible, please contact FairPoint Internet
>        Technical Support for further assistance.
> 
>        Residential customers can reach FairPoint Internet Technical
>        Support at 1.800.240.5019. Business customers can reach
>        FairPoint Internet Technical Support at 1.800.314.9209.
> 
>                 Thank you for allowing us to serve you.
> 
> 
> -- 
> "Don't be afraid to ask (λf.((λx.xx) (λr.f(rr))))."
> 
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