[gnhlug-jobs] Red Hat hiring Help Desk Engineers and System Administrators

[Matt Brodeur]

Over at Red Hat in Westford, MA we have several openings for sysadmin
types.  Those interested in something on our internal helpdesk should
see to the forwarded message below.  The position that says "Boston,
US" is referring to the Westford office.

We also have openings for a junior level System Administrator to help
care for the Engineering lab[1], and someone around mid-level to work
in the IT group[2].

[1] http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=2078
[2] http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=1400

If you're interested in these positions or any you might find at
http://redhat.hrdpt.com/cgi-bin/a/searchjobs_quick.cgi you can apply
on the web site.  Feel free to use my name in the referral field, but
please send me a message to warn me.  I like to know when to expect
managers asking me questions about applicants.

-- 
Matt Brodeur                                                     RHCE
MBrodeur at NextTime.com                         http://www.nexttime.com
PGP ID: 2CFE18A3 / 9EBA 7F1E 42D1 7A43 5884  560C 73CF D615 2CFE 18A3


----- Forwarded message from Kiat Huang <khuang at redhat.com> -----

Here are our current US positions.

# Mountain View, US
http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=1621
# Tyson’s Corner, US
http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=1807
# Atlanta, US
http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=2053
# Boston, US
http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=2052


<snip>

Help Desk is effectively a special operations group inside the IS/IT 
organisation in Red Hat. We are growing very rapidly as a team, and also 
in terms of the broad services we provide to the company's users and business
units.

We're looking for smart people who much prefer to use Open Source products in 
their daily work.  The Help Desk team supports Red Hat internally in a very 
wide range of services, from desktop SA (systems administration), support, 
training, internal tools R&D (software development), system management of over 
a 1000 Linux PCs, user hardware procurement and data backup company-wide, to 
name a few.

On any given day a team member will be resolving user problems of all technical 
types, implement existing, and participate in designing new solutions, desktop 
SA, some server SA, test/write some code/tools, represent the team at the 
business level interfacing with other non-IS/IT groups, training, creating 
documentation and, all together, making a distinctive personal contribution to 
the development of what a unique (Linux) Help Desk.

Help Desk also leads Productivity Applications.  In addition, we are building 
up a formal Service Desk for the IT department in addition to our current IS
support.  It is an extraordinairy phase for the team, growing faster than 
we expected, yet being in control.

On any given day a team member will be resolving user problems of all technical
types, implement existing, participate in and design new solutions, perform 
desktop SA (Systems Administration), some server SA tasks, test/write 
code/tools,crepresent the team at the business level interfacing with other 
non-IS/IT groups, give training, write documentation and, overall, making a 
distinctive personal contribution to the development of what a (Linux) Help 
Desk should be.

Add to that: a practice of earning early responsibility for a global
piece of our business, the prospects of travel and working abroad,
performance based promotion, and via VTL (Virtual Team Lead) responsibilities
exercising leadership and man management skills in a variety of areas.

We believe in the power of Open Source in the right hands (almost everyone
right ;-) ), and the application of those principles and practical methodolgies 
from software to services.

It's a great time to join the team, we are beyond a minimal size now, enough 
to allow distinct specialization at a business and/or technical level on top 
of developing a very high level of skill and experience due to our rapid team 
development model.

Members of the current team include former:

- Server SAs
- A trainer specialising in the desktop and security
- Help Desk professionals
- Computer Science students, straight from college, with Linux support
- An Open Source researcher and programmer
- A migration specialist (Windows to Linux)
- An IT consultant who also designed an Indian call centre
- Unix support engineers
The Virtual Teams within Help Desk have a global reach and responsibility
within Red Hat.  The VTLs (Virtual Team Leads) rotate annually in general,
with deputies/members too - this gives everyone the opportunities for
exposure to deeper technologies, processes and relationships, experience and 
change in these specific areas.

  Management
  Team Lead
  Productivity Applications
  User Data Backup
  Content Services
  Security
  R&D
  Server
  RHN
  Inventory
  Installation Services
  Training
  Procurement
  Recruitment

</snip> 


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