Ticket tracking/help desk software?

[Kurth Bemis]

Check out RT (fsck.com)

We use it for all of our Ticketing and tracking.  In fact we're selling 
RT hosting as a service...

Uses mod_perl or fastCGI and Mason.  It's easy to use, and easy to 
install....

~kurth

Ken D'Ambrosio wrote:

>Hey, all.  I'm looking for what is rapidly beginning to look like the Holy
>Grail: a fairly easy-to-use, understandable ticket tracking package with a
>few key features:
>
>1) Have various queues, with default assignees (eg. "Linux queue,
>assignee: Ken D'Ambrosio")
>2) Web interface for both end-users (for ticket creation and status) and
>technicians (for status and updates)
>3) E-mail updates (for notification of ticket change-of-status, and,
>preferably, a nag feature for technicians)
>
>Double Choco Latte (dcl.sourceforge.net -- and no relation to DCL of
>VAXen) is nifty, but seems awfully complicated for the poor end-user to
>manipulate, and... well, it's got featuritis.  I'd vastly prefer a KISS
>approach.  I've looked at a bunch of 'em, and thus far am unable to go
>with the above, without going hog-wild on the features.  I want end-users
>to -want- to open tickets, instead of trying to go around the system
>'cause it's so damn complicated.
>
>Any help/pointers/etc., would be muchly appreciated.
>
>-Ken
>
>
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