Ticket tracking/help desk software?

Mark Komarinski mkomarinski at wayga.org
Mon May 5 15:43:02 EDT 2003


We use it at HMS as well.  Built a web front end so users can submit
tickets.  Not sure if there is a nag feature, but it's pretty
easy to write something that looks at the DB and nags that way.

-Mark

On Mon, May 05, 2003 at 03:38:34PM -0400, Kurth Bemis wrote:
> Check out RT (fsck.com)
> 
> We use it for all of our Ticketing and tracking.  In fact we're selling 
> RT hosting as a service...
> 
> Uses mod_perl or fastCGI and Mason.  It's easy to use, and easy to 
> install....
> 
> ~kurth
> 
> Ken D'Ambrosio wrote:
> 
> >Hey, all.  I'm looking for what is rapidly beginning to look like the Holy
> >Grail: a fairly easy-to-use, understandable ticket tracking package with a
> >few key features:
> >
> >1) Have various queues, with default assignees (eg. "Linux queue,
> >assignee: Ken D'Ambrosio")
> >2) Web interface for both end-users (for ticket creation and status) and
> >technicians (for status and updates)
> >3) E-mail updates (for notification of ticket change-of-status, and,
> >preferably, a nag feature for technicians)
> >
> >Double Choco Latte (dcl.sourceforge.net -- and no relation to DCL of
> >VAXen) is nifty, but seems awfully complicated for the poor end-user to
> >manipulate, and... well, it's got featuritis.  I'd vastly prefer a KISS
> >approach.  I've looked at a bunch of 'em, and thus far am unable to go
> >with the above, without going hog-wild on the features.  I want end-users
> >to -want- to open tickets, instead of trying to go around the system
> >'cause it's so damn complicated.
> >
> >Any help/pointers/etc., would be muchly appreciated.
> >
> >-Ken
> >
> >
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> >gnhlug-discuss at mail.gnhlug.org
> >http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss
> >
> >
> >
> > 
> >
> 
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