Ticketing System Suggestions

[Travis Roy]

>   That doesn't look all that "busy" to me.  Look at any PIM's
> interface (e.g., MS Outlook, Act), and you'll see much more.  Is there
> a more specific complaint?

Of course it doesn't look busy to you, because you get it :)

Most of the employees here use our webmail interface because they find 
even simple email programs like thunderbird to complex and busy.

Basically I'm looking for a list of tickets and status.. All that extra 
"config" and how it has it split up into "my tickets" and "requested 
tickets" actually confused some of the management here.

>>So the bosses are bitching about it and not using it.
>>Because they're not using it the tickets get out of control
>>since they never get closed properly.
> 
>   And that is considered RT's fault.  I begin to see the issue.
> 
>   I seem to recall the ticket system used at NTI was extremely simple
> (too much so), and yet tickets never got closed properly, either.
> 
>   "There are seldom good technological solutions to behavioral
> problems." -- Ed Crowley

The search interface for RT is poorly designed for the way we use the 
system, making it hard to find tickets.


Basically I'm looking for something better then this:

http://www.voxel.net/projects/ticketsmith/images/index.png

so somewhere between ticketsmith and RT