Ticketing System Suggestions

[Travis Roy]

> Just out of curiosity, why are bosses involved in closing tickets?
> This seems like the root of your problem, not the application you're using :)

Not so much in closing, but looking for updates..

Because they HATE the interface they refuse to use it and rather then 
check the website they call, usually requesting every little detail.

I'm trying to get them to knock that off, but it's not going to happen 
with RT.