Email based trouble ticketing system

Tue Sep 13 17:25:00 EDT 2005

Actually you can have replies to tickets in request tracker be added to the
appropriate ticket, and have emails for new tickets create a new ticket.

We use it here and that is the behavior we have.

Dan

             Travis Roy                                                    
             <travis at scootz.ne                                             
             t>                                                         To 
             Sent by:                  GNHLUG mailing list                 
             gnhlug-discuss-ad         <gnhlug-discuss at mail.gnhlug.org>    
             min at mail.gnhlug.o                                          cc 
             rg                                                            
                                                                   Subject 
                                       Email based trouble ticketing       
             09/13/2005 04:43          system                              
             PM                                                            

Does anybody know of a good email based trouble ticketing system.

We currently use Request Tracker, but it has some limitation. One is
that when you reply to a customer if you don't do it within the
ticketing system it usually generates another ticket.. And when our CTO
does most of his stuff via his blackberry now, that's a lot of tickets.

It doesn't need a web interface at all, but one would be nice for
reporting.
_______________________________________________
gnhlug-discuss mailing list
gnhlug-discuss at mail.gnhlug.org
http://mail.gnhlug.org/mailman/listinfo/gnhlug-discuss