Just when you think you've seen it all...

[Ben Scott]

On 6/26/06, hewitt_tech <hewitt_tech at comcast.net> wrote:
> I called Dell and they agreed to send a replacement drive. I called them at
> approximately 5 pm. 5 minutes ago a courier showed up at my front door
> with the replacement drive! That's a little over two hours after I called Dell.

  For Dell's servers, all but the cheapest service option includes a 4
hour response time.  At clients in Boston, I've had new parts within
30 minutes.  Faster then driving to a store myself.  Kinda nice.
(Nicer would be hardware that doesn't fail, but that's a bit much to
hope for.)

  All the big vendors offer this kind of service.  Although, in the
case of Gateway, I can say that it just means they get defective parts
to you quickly.  ;-)

-- Ben