Just when you think you've seen it all...

[Scott C. Mellott]

Not surprising about the Maxtor drive failing in the Dell system.  We 
have about 1000 Dell systems deployed at various client sites around 
North America.  After having to replace nearly 20% of the systems' 
drives within 6 months of deployment and threatening to move to HP, Dell 
finally fessed up and said they were going to recall all of the Maxtor 
drives.

They likely have had many drive failures in that particular system and 
have strategically staged the replacement drives locally if they have 
sold a number of the 430 systems locally.  Dell has numerous depots 
around the US to allow them to deploy replacement parts within a 4 hour 
window.

Scott

hewitt_tech wrote:
> I had rather rough Monday. One of my clients had their server blow it's 
> boot/main drive over the weekend. I was on site for a completely 
> different problem when I heard someone ask "Is Alex here to see why the 
> server is down?". I opened the case of the Dell SC430 and heard the 
> infamous "click of death". Several hours later after replacing the drive 
> and restoring from a couple of backups I got back to my office and 
> called Dell. Interestingly this system had about 90% of it's parts 
> replaced at almost exactly the 90 day point. That included the system 
> drive. It was replaced because it was seeing a bad block every couple of 
> days over the last few weeks of it's operation. So the new hard drive 
> was an identical Maxtor Sata hard drive that lasted barely 5 weeks.
>  
> Here's the interesting aspect - I called Dell and they agreed to send a 
> replacement drive. I called them at approximately 5 pm. 5 minutes ago a 
> courier showed up at my front door with the replacement drive! That's a 
> little over two hours after I called Dell. BTW, the new drive is a 
> Seagate. Maybe the Maxtor's aren't holding up too well? ;^()
>  
> -Alex
>  

-- 
_________________________
Scott Mellott
scott at mellott.com
http://scott.mellott.com
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