Anyone had experience with Comcast SMC modem/router?
Paul Lussier
p.lussier at comcast.net
Wed Jan 3 19:40:47 EST 2007
hewitt_tech at comcast.net writes:
> BTW, I was on hold waiting for a 2nd level tech to fix the problem
> for an hour and a quarter.
And this is the difference between a "television/cable company" and a
"Communications" company. Not to say that Verizon and that ilk don't
have they're own problems, but Comcast still thinks of itself
fundamentally as a cable company, not a communication/networking
company. Had you called to complain about tv reception they would
likely have been a lot faster about diagnosing the problem. They
might have claimed they couldn't do much remotely and had to dispatch
a truck, but they would have gotten to a root cause much faster.
But call with a networking problem and they're all but useless.
--
Seeya,
Paul
--
Key fingerprint = 1660 FECC 5D21 D286 F853 E808 BB07 9239 53F1 28EE
A: Yes.
> Q: Are you sure?
>> A: Because it reverses the logical flow of conversation.
>>> Q: Why is top posting annoying in email?
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