OT? Shipping issues?

[Jon 'maddog' Hall]

>  In general, I find complaining through sales is sometimes effective
>for non-responsive companies.

I knew of many, many issues of "non-responsive companies" that were
solved quickly by contacting your sales representative....particularly
one that was commission based.

Unfortunately this happens less and less as you have fewer sales
representatives that are assigned to your account, and more and more
"sales droids" that call on huge numbers of customers.

The best salesman I ever had was one that knew very little about
computers.  He would just hand over the catalog and price list to me,
then go and get whatever technical expertise I needed to make a decision
about purchasing the product.  Then, when I did have an "issue" he went
and "worked the problem".

They eventually took him away from me, promoted him, and made him a
manager to teach other sales people how to sell.

(sigh)

md